Available methods
A listing may support shipment, local pickup, or both. Users must use the method confirmed on the order and must not switch methods solely to bypass marketplace records or safeguards.
Seller responsibilities
Sellers must use an accurate origin, choose appropriate packaging, protect the item in transit, tender the shipment within the stated handling window, and use the label or tracking method attached to the order when required.
Buyer responsibilities
Buyers must provide a complete deliverable address, review the order before payment, monitor tracking, and report a delivery issue promptly. Additional carrier charges caused by an inaccurate or incomplete address may affect the resolution.
Tracking and delivery
Carrier scans and estimates are provided by third parties and are not guarantees. An order may be treated as delivered based on carrier data unless credible contrary evidence supports further review.
Loss, damage, and claims
Preserve the item, packaging, label, tracking details, photos, and messages. Contact support promptly and do not discard evidence while a carrier or marketplace review is open. Eligibility depends on the order record, carrier rules, policy, and law.
Local pickup
Meet in a public, well-lit location, tell someone your plans, avoid sharing unnecessary personal information, inspect the item before completing the handoff, and use the in-app confirmation steps. Do not attend a meeting that feels unsafe.
Restricted shipments
Do not ship prohibited or carrier-restricted goods. Size, weight, destination, value, material, or carrier limitations may make a listing unavailable for shipment.
Contact
Questions or requests may be sent to [email protected].