Do these first
Finish or cancel any open orders, withdraw whatever payout balance is available to you, and save any receipts or messages you want to keep. We cannot delete an account with an order still in flight or a dispute still open.
Account controls
You can ask us to close your account.
Email [email protected] from the address on your account, or use the support form, and ask us to delete it. We reply within 2 business days and may verify it is really you before we act. Once the iPhone app is live you will also be able to do this in Settings, under Account, then Delete account.
Contact supportWhat is removed
Your login, your profile, your listings, and any information we no longer need to run the service. It is deleted or stripped of anything that identifies you.
What we have to keep
Records of completed transactions, payouts, tax documents, fraud and safety reports, and dispute history. Law and our payment providers require us to hold these, so deleting your account does not erase them.
Timing
We acknowledge every request within 2 business days and tell you exactly what is holding it up if anything is: identity verification, an open order, or a record we are required to retain. See the privacy policy for how long each kind of record is kept.