Be honest
Photograph the actual item you are selling, in real light, from angles that show what it is. Describe the condition you would want described to you: list the stain, the pilling, the missing button, the repair. Give real measurements taken flat, not the size on the tag — vintage sizing lies and everyone knows it. State the brand only if you are sure of it, and say “unbranded” or “unsure” when you are not. Vintra does not inspect or authenticate items, so the accuracy of a listing rests entirely on the person writing it. Do not impersonate anyone, run multiple accounts to inflate a reputation, or manipulate reviews and follower counts.
Be respectful
No harassment, threats, hate speech, sexual solicitation, doxxing, or repeated contact after someone has stopped replying. Offers are part of the marketplace; pressure is not — if a seller says no, that is the end of it, and lowball offers are allowed but haranguing someone over one is not. When something goes wrong, criticise the item or the transaction, not the person’s body, background, or taste. A lot of Vintra’s early sellers are people selling out of their own bedrooms, and the tone here should reflect that.
Keep it on-platform
Keep conversation and payment on Vintra. This is not about control — it is that support can only help with what it can see. If a deal is agreed over Venmo and DMs, there is no order record, no tracking, no payment protection and nothing for anyone to review when the parcel never arrives. Requests to “take it off the app to save fees” make no sense on a marketplace with 0% seller fees, and are one of the most common signs of a scam. Report them.
Respect boundaries
Share only what a transaction needs. Do not ask for someone’s home address outside the shipping flow, their class schedule, their social handles, or a photo of them wearing the item. Do not push for an in-person handoff — Vintra ships everything at launch, and “let’s just meet up” is both against the rules and how people get hurt. Never send or request a password, a full card number, or a photo of an ID over messages; nobody from Vintra will ever ask for any of those.
Report responsibly
Use the report path on the listing, message, or order so the context travels with the report. Include what happened and when, and keep the item and its packaging until the case closes. Reports are read by a person, not auto-actioned, and Vintra aims to respond within 2 business days. Do not use reporting to retaliate over a bad review or to bury a competing seller — false reports are themselves a violation.
What happens when a guideline is broken
Outcomes depend on what happened and whether it looks like a mistake or a pattern. In practice that ranges from a listing being edited or removed, to a warning, to a hold on payouts while an order is reviewed, to a permanent ban and a report to a payment provider or the authorities where the law requires it. Counterfeits, stolen goods, and anything on the prohibited items list go straight to the serious end. A first honest mistake in a listing description does not.
If your account is actioned you will be told what rule was involved, and you can reply to that message to contest it. These Guidelines sit alongside the Terms of Service, the Seller Terms, and the Refund and Dispute Policy, which govern where they are more specific.
Contact
Questions or requests may be sent to [email protected].