Policy

Refunds, Cancellations, and Failed Fulfillment

Policy overview

Effective date: July 12, 2026
Last updated: July 12, 2026
Contact: support@joinvintra.com

Before confirmation

If a transaction has not been confirmed or fulfilled, cancellation availability depends on the order state shown in Vintra.

Failed pickup

If supported pickup cannot be completed, Vintra may review messages, confirmation steps, and timing before deciding whether cancellation or refund handling applies.

Item not as described

Buyers should report material listing issues promptly with photos, messages, and order details so support can review the record.

Seller responsibilities

Sellers must accurately describe items, disclose flaws, and complete supported fulfillment steps.

Fees and reversals

Any fee reversal depends on payment-provider rules, order status, tax handling, and Vintra's published fee policy at the time of transaction.