Account, orders and payments
Use the support form and include the email on your account plus any listing or order ID. Order problems have a deadline: report within 3 days of delivery, or 30 days of the expected delivery date if it never arrived.
Contact
Reach the right place.
One inbox, four routes. For account, listing, order, payment, safety, or privacy help, use the support form so your request lands in the right review queue. We reply within 2 business days. Never send a password, full card number, or identity document by email.
Open support formSafety concerns
Use in-app reporting when available or choose “Report a safety concern” in the support form. Contact local emergency services first for an immediate danger.
Privacy and accessibility
Send a support request for a data right, an account deletion, or an accessibility barrier. We may verify your identity before completing a privacy request.
Business, press, and partnerships
Email [email protected] with a clear subject line and the best way to reach you. Vintra is an iPhone app launching September 1, 2026.